You may wish to have single sign-on (SSO) enabled for your AnswerRocket users to minimize steps to get into the product. To use Microsoft Entra ID for SSO with AnswerRocket, you'll need to create an application within your Azure account and provide AnswerRocket with the necessary details.
Start by logging into your Microsoft Azure account and searching for Entra ID.
From the results, select Microsoft Entra ID.
From the left navigation, choose the option for Enterprise applications.
Choose New application from the top navigation.
Then choose the option to + Create your own application.
From the fly out on the right, give your application a name (like "AnswerRocket"), and choose the option to Integrate any other application you don't find in the gallery (Non-gallery). Click Create.
Once your application has been created, locate it in the gallery and click on it to open the page.
From the application's page, select Single sign-on from the left navigation.
If presented with the choice for a single sign-on method, choose SAML.
After choosing the SAML option you should land on the page below. You'll now need to navigate to your AnswerRocket instance to gather the needed information.
Open AnswerRocket and from the main navigation, choose Admin.
From the left navigation choose the shield icon or Authentication.
If you've already created an Azure SSO Authentication in AnswerRocket, select it from the options here. If not, choose + Add SSO Authentication.
From your SSO Authentication, you will need the unique identifiers for Entity ID, Consumer URL, and Sign on URL.
One by one, copy these fields and paste them into the corresponding fields in your SAML Configuration within Azure.
Entity ID > Identifier (Entity ID)
Consumer URL > Reply URL
Sign on URL > Sign on URL
After filling out your fields, click Save.
Close the SAML Configuration window and locate the Certificate (Base 64) - click Download.
Copy and paste the contents of the downloaded certificate here, in the same Authentication page within AnswerRocket:
Note: Be sure to delete the lines for "Begin Certificate" and "End Certificate" in their entirety, leaving only the contents of the certificate with no additional spaces or lines of text.
Return to the Azure screen and locate the Login URL from section 4.
Paste the copied Login URL into the Post binding URL field in AnswerRocket.
Return to section 4 in Azure for the Microsoft Entra Identifier.
Paste this identifier into the Entity Id field in AnswerRocket.
After completing the necessary fields in AnswerRocket, select Save.
You can now log out of AnswerRocket and test your new single sign-on connection from the login page.
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